Designing the AI-Powered Workflow Logic for Customer Support
A redesigned workflow builder that improved UX and drove over 50% of the company’s revenue.
Designing the AI Response Experience for Human Agents
A generative AI copilot that helps human agents respond faster while staying in full control.
Built the first Design System to scale AI product delivery
A shared design system that helped teams build faster and stay aligned.
Simplifying IoT Setup and Onboarding for Dog Camera
A redesigned setup experience that cut failure rates, reduced returns, and boosted customer satisfaction.
Creating Reusable Steps to Simplify Workflow Building
Helping admins and engineers save time through step reuse.
Designing the AI to Human Chat Handoff
A Sr. Product Designer from Los Angeles, experienced in B2B platforms, mobile apps, and scalable design systems. I lead product design for startup and enterprise teams, and currently run a design consultancy helping companies in building digital and AI products.
My work also helps marketing shape user journeys and content strategy to increase brand and customer engagement.